Zelvo handles every guest question through WhatsApp or Zelvo AI Chat — instantly, 24/7. Physical NFC + QR cards at the property. A landlord dashboard you control. We set it all up. You do nothing.
Edit every detail of every property from one clean dashboard. Switch between properties in one click. See bookings, tickets, and upsell activity at a glance.
Update WiFi, door code, key safe code, house rules — guests see the new info on their next message.
One login, every property. Switch between them with a single click. No spreadsheets.
Toggle late checkout, hampers, taxis on or off. Set your own prices. Stripe pays you directly — Zelvo takes nothing.
+ Guesty, Lodgify, Hostaway, Smoobu & more channel managers
We handle the full configuration. Guests connect at the property in seconds — no app, no account, no email required.
WiFi, door codes, key safe codes, house rules, parking, photos of the entrance — once, in a simple form. We handle everything else. Nothing technical required.
One-time setupEvery Zelvo property arrives with a laminated NFC + QR card. Guests tap or scan, pick WhatsApp or Zelvo AI Chat, and they're verified instantly — no app, no account, no email required.
Zero frictionDirections, WiFi, door codes, parking, house rules, local recommendations, upsell payments, maintenance reports — all answered from your confirmed data. Never a guess. Never invented.
24/7 automaticZelvo Chat opens directly in your guest's browser — no app, no download. Works on every phone.
Try it yourself — ask anything a real guest would. Zelvo AI Chat answers instantly from confirmed property data. Speaks 80+ languages — guests can message in any language and get a reply in the same one.
Most AI chatbots make things up. Zelvo AI Chat is built differently — it only ever answers from your confirmed property data. If it doesn't know, it says so and directs the guest to you. Never a guess. Never invented.
Any question, any phrasing, any language. WhatsApp or Zelvo AI Chat — the guest picks their channel.
The AI checks against the property details you've confirmed in your dashboard. Only the data you set.
Found it? Instant warm reply. Don't have the info? Politely redirects guest to your emergency contact.
Guest writes in French? AI replies in French. Mandarin? Mandarin. Same accurate answer, in their language.
Every guest verified against live booking data before they see anything. Door codes never exposed to strangers.
No waiting. No "the host will reply soon". Every question answered the moment it's asked — even at 3am.
"Colour", "favourite", "lift", "post code" — the AI sounds like a local concierge, not an American chatbot.
Every guest confirmed against live booking data. A unique code tied to their checkout date — no chance of unauthorised access.
Zelvo answers only from your confirmed property data. If it doesn't know, it says so and directs the guest to contact you. No guessing.
Your guests pick their channel. WhatsApp on their phone with push notifications, or Zelvo AI Chat in any browser. Both fully branded as your property.
Every property ships with a laminated card. Tap-to-connect at the door. Tap-to-instruct at the boiler, jacuzzi, oven, washing machine. The instructions are on the appliance — answers one tap away.
Late checkout, early check-in, welcome hampers, taxi referrals — offered automatically, paid in chat via Stripe. Revenue lands directly in your account. Zero commission to Zelvo.
UK English throughout. GDPR 2026 compliant. Correct DD/MM/YYYY date formats. Designed around how UK short-term lets actually work.
Tap-to-connect at the door. Tap-to-instruct at every appliance. NFC works on every modern phone — and there's a QR code on every card as a backup.
Welcome flow + door code on tap
IncludedLocal food, taxis, things to do
IncludedBoiler, oven, washing machine
Smart TagsSteps + late checkout upsell
Smart TagsSmart Tags is an optional add-on (£19.99 one-off + £2.99/property/month) that unlocks 15 additional pre-programmed tags for any appliance, upsell, or instruction. See pricing below.
Turn every appliance and every surface into a guest experience. £19.99 one-off + £2.99 per property per month.
Guest messaging is the #1 time drain for short-term let hosts. These numbers are why Zelvo exists.
Average time UK short-let hosts spend manually answering guest messages. Zelvo reduces this to near zero.
For a response to a simple question — WiFi, door code, parking. With Zelvo: answered in under 2 seconds, every time.
Of UK short-let hosts report being contacted by guests between 10pm and 8am. Zelvo handles all of these automatically.
One Zelvo account. Every property fully configured. Every guest handled. The more you grow, the better the unit economics.
Tell us about your new property. We configure it, program the NFC + QR welcome cards, dispatch them, and your guests can connect within 24 hours. No re-onboarding fees within your tier.
Switch between properties in a single login. See bookings, maintenance tickets, and upsell activity across your entire portfolio at a glance.
At 6+ properties: £19.99 per property per month, flat. The more properties you add, the stronger the margin. Weekly Insights Report email included.
Landlords and agencies managing 6 or more properties get our lowest per-property rate plus the Weekly Insights Report email covering most asked questions, upsell revenue, occupancy patterns and ticket trends.
Every plan gets the same Zelvo product. Pick the plan that matches your property count. Setup fees waived for our first 6 months — until 31 July 2026. Cancel any time with 30 days' notice.
Straight answers to the questions landlords ask before signing up.
Still have a question? We're a small team and we reply quickly.
info@zelvo.co.uk →Your guest taps the Zelvo NFC card or scans the QR code at the property. They pick WhatsApp or Zelvo AI Chat. On WhatsApp they're verified automatically; in Zelvo Chat they enter a 7-digit code based on their checkout date and property number. Once verified they can ask anything — WiFi, door code, key safe code, directions, house rules, local tips — and get an instant answer. No app, no account, no email required from them.
Zelvo only ever answers from the property information you provide. If something isn't in your property profile, it says so clearly — "I don't have that information, please contact your host directly" — and gives your emergency contact number. It never guesses or invents an answer. Zero hallucination is a core design principle, not a feature.
Yes — you have access to an admin dashboard where you can update WiFi passwords, door codes, house rules, or any other property detail at any time. Changes go live in seconds. No need to contact us for routine updates.
Yes. Zelvo syncs via iCal — a standard calendar format supported by every major channel manager including Guesty, Lodgify, Hostaway, and Smoobu. Your channel manager almost certainly has an iCal export URL already. We'll walk you through finding it in your onboarding email, and it takes under two minutes.
Every Zelvo property has a physical NFC + QR card on arrival. Guests without WhatsApp simply tap or scan the card and use Zelvo Chat instead — opens in any browser, no app required. For guests who don't engage digitally at all, they'll message the landlord directly as they do now — so nothing gets worse.
Yes. The card itself contains no sensitive information — it's just a Zelvo URL. Tapping it loads a landing page that asks the guest to verify before sharing any property details. Anyone tapping without an active booking is politely refused. The door code, WiFi password and all property data only ever appear after successful verification.
Yes — the same product, the same guest experience. Zelvo connects to Airbnb, Booking.com, and Vrbo via Channex (an official OTA partner). Direct bookings from your own website connect via standard iCal — supported by every major platform. Either way, the guest experience and your dashboard are identical.
Yes. Each guest session is completely isolated — no guest can ever see another guest's information. We are fully compliant with UK GDPR 2026 and the Data (Use and Access) Act 2025. Guest data is retained for a minimum of 12 months as required by the UK Immigration Order, then permanently deleted. We never sell data to any third party.
Most landlords are live within 24 hours of completing their onboarding form. You fill in one form with your property details — WiFi, door code, house rules, parking, emergency contact — and we handle the configuration. Nothing technical is required from your side.
Yes. No annual contracts, no lock-in. Cancel any time with 30 days' written notice to support@zelvo.co.uk. Your account will remain active for the 30-day notice period. We don't charge cancellation fees.
"I used to get 20–30 messages a week from guests about WiFi, door codes, checkout times. Now it's nearly zero. I've taken back my evenings."
"Setup was painless and we were live within 24 hours. Our guests consistently say how fast and helpful Zelvo is — honestly better than us."
"Managing 11 properties without this was chaos. Every guest gets the same instant, accurate answers now. The agency pricing made it obvious."
Let Zelvo AI Chat handle guest messages for your short-term lets — 24 hours a day, 7 days a week.
Last updated: 7 May 2026
Zelvo (zelvo.co.uk) is a UK-based hospitality automation service. Contact: info@zelvo.co.uk
Landlords: name, company, email, phone, billing via GoCardless. Guests: name, check-in/out dates, property reference from iCal feeds. We never collect guest payment details.
To verify guest access, operate accounts, and process billing. We never sell data. No marketing without consent.
Guest records: minimum 12 months (UK Immigration Order 1972). Landlord data: contract duration + 6 years (HMRC compliance).
Under UK GDPR and Data (Use and Access) Act 2025: access, correction, erasure, restriction, portability. Contact info@zelvo.co.uk.
Google Workspace (storage), GoCardless (FCA-authorised payment), Make.com (automation), Cloudflare (domain/email).
Last updated: 7 May 2026
AI-powered guest messaging for UK short-term rental landlords: AI guest assistant, admin dashboard, and automated booking sync.
Provide accurate, current property information. Inform guests that an AI system handles their queries. Maintain a valid GoCardless Direct Debit mandate.
Monthly fees via GoCardless Direct Debit. Cancel with 30 days' written notice to support@zelvo.co.uk. No refunds for partial months.
Not liable for issues arising from inaccurate property data you provide. Total liability capped at 3 months of fees. No indirect or consequential damages.
England and Wales.